Known Issues (as of 2010/09/02)
We're currently working on providing a longer-term solution to these issues.
- Pac-Man music with sirens and music
This issue has been resolved. We apologize for the inconvenience this most unusual bug had caused. The bug came about through Google's homepage on May 21-22, which automatically started Google's Pac-Man game after 5 seconds. We had a line of old code that would load up the Google homepage in the background. We have removed that code in our latest version 3.1.0521.
- Not working on New York Times. Users have reported that CoolPreviews stopped working on the New York Times website. Please download our fixed version 3.1.0521
- Stopped working correctly on Google Images. Google just changed their link structure, which causes Coolpreviews to preview the Google page rather than the full-size image. Please download our fixed version 3.1.0521.
- CoolPreviews window got stuck to the bottom right corner of the screen. This sometimes happens after the Firefox browser auto-upgrades to a new version. Solution:
- Go to Firefox Tools > Add-ons > Extensions > CoolPreviews.
- Click options to open the CoolPreviews user preference settings.
- Click "Restore default settings" found at the bottom right of the menu.
- Reboot Firefox.
- A webpage from coolpreviews.com keeps popping up each time I boot up Firefox. Yuck, indeed! This happens to a very small number of systems whereby there is corruption in the CoolPreviews version number that gets stored on Firefox. Please contact us for this solution so we can guide you through it.
- CoolPreviews for Firefox seemed to stop working or no icon appears.
Some users report that it seems that CoolPreviews all of a sudden stop working, although some remnant activity appears to remain (link still changes yellow upon hover, right-click search still exists, etc.). Diagnosis: What's happening is that a Firefox or addon update possibly caused the preview window to disappear off the screen. Solution:
- Go to Firefox Tools > Add-ons > Extensions > CoolPreviews.
- Click options to open the CoolPreviews user preference settings.
- Click "Restore default settings" found at the bottom right of the menu.
- Reboot Firefox.
- The send feature in CoolPreviews is not recognizing my password or email address.. Be sure to spelling out correctly the full email address you used to sign up. Also make sure that you've enabled cookies from Coolpreviews by going to Firefox Tools > Options > Privacy > and checkmarking "Accept cookies from sites".
- Conflict with Firefox add-on called NoScript.
CoolPreviews may not work if the NoScript add-on is also enabled on your Firefox browser. The current solution is to disable or uninstall NoScript via Firefox Tools > Add-ons > Extensions.
- Conflict with Firefox add-on called Fox Splitter (formerly SplitBrowser).
When both CoolPreviews and SplitBrowser are enabled, previews works well in the regular browser window BUT does not work in a "SplitBrowser window". No solution is available except to make sure you preview in the regular browser window instead of the SplitBrowser window.
- Conflict with Firefox addon-called Go Classic.. When this addon is installed, images will not render in the browser after CoolPreviews is used. The current solution is to disable or uninstall Go Classic via Firefox Tools > Add-ons > Extensions.
- "Non-Responding" Script Error conflict with Stop Autoplay.
Users have reported that CoolPreviews gets a non-responding script error when the Firefox add-on called Stop Autoplay is also enabled. The solution is to disable or uninstall Stop Autoplay via Fireox Tools > Addons > Extensions.
- CoolPreviews not working on Internet Explorer or Safari. Due to our focus on our newest product Cooliris, we have discontinued development and support for CoolPreviews for IE and Safari. We recommend users try our Firefox version, which is robust and frequently upgraded.
